Conditions for repair service

Procedure for sending the product in for repair

• If the jewellery is purchased in at an authorised retailer:
  Please contact the retailer. They will send the jewellery to us for repair. If you can't contact them, please send us an e-mail with your reasons to service@coeur.de .
  
  
• When buying the jewellery in the official COEUR DE LION online shop (www.coeur.de):
  Please send an email to service@coeur.de with the following information: Your name, address and location. We will then send you a return label free of charge, a repair form and further information for sending in your jewellery.
  
  
• If purchasing jewellery when travelling (airline, cruise ship, etc.):
  Please send an e-mail to customer-service@coeur.de with the following information: Your name, address, as well as the place and name of the point of sale. We will then send you a return label free of charge, a repair form and further information for sending in your jewellery.
  
  

Repairs in the event of a guarantee claim

1. The guarantee applies to material defects and processing defects of your COEUR DE LION jewellery. The guarantee does not apply to improper use; external repair; negligent handling; wear and tear; parts subject to wear, such as leather straps; misuse or if the piece of jewellery has been damaged, e.g. by an accident. In addition, non-compliance with the special care instructions for COEUR DE LION jewellery will result in loss of guarantee.
   
   
2. The guarantee is valid for a period of two years from the date of purchase. The date indicated on the proof of purchase, which must be given in order to claim on the guarantee, is decisive.
   
   

Repair outside the guarantee